Information collection and use South African Airways Vacations, DSA Vacations and our affiliates take our responsibilities regarding the protection of personal information very seriously. This policy explains how we use personal information that we may obtain about you.
Why we need personal information
When you use services provided on this site you may be asked to provide your personal information, such as name, contact details and debit/credit card details. South African Airways Vacations stores this information and hold it on computers or otherwise. We require this information for the following purposes:
- Providing air carriage services to you.
- Providing hotel and other land services to you.
- Processing bookings, sending itineraries to you, or contacting you in relation to reservations.
- Contacting you in the event of an emergency.
- Registering you with our website and administering our website services to you.
- Administering any contest or other promotional offer you may enter.
- Responding to any queries that you may send to us by email.
- Purposes relating to crime prevention and detection, and security.
- Bringing you news of our products and services.
- Reviewing, developing and improving the services we provide.
If we are unable to collect the personal information we require, we may not be able to do business with you. We need to know the names of all passengers traveling. If you are booking a flight on behalf of someone else you must obtain their consent to use their personal information. We proceed on the basis that you have obtained this consent.
How we collect personal information
Where possible, we collect personal information directly from the individual to whom the information relates. Our website contains interactive facilities, such as registration, inquiry and competition entry forms, where personal information may be collected. In addition we may, if necessary, obtain personal information about you from third parties, including regulatory authorities.
Who we disclose your personal information to?
South African Airways Vacations does not sell, or trade your personal information to third parties.
We may give information about you as follows:
South African Airways Vacations may provide its third party service providers and processors with access to your personal information. These services providers may include: credit card verification providers, our data warehouse and customer relationship management center, marketing organizations who may provide support marketing and promotional communications, internet service providers who administer our web page and provide internet services and host our facilities, chauffeurs, car services agencies, and consumer research companies that assist South African Airways Vacations with understanding consumer interests by conducting surveys. South African Airways Vacations only shares your personal information to the extent required for the performance of such services. South African Airways Vacations has implemented safeguards to ensure that our service providers treat personal information in a way that is consistent with the terms of this Privacy Statement and that it is never used except to fulfill services to South African Airways Vacations.
South African Airways Vacations may also disclose your personal information as permitted or required by law. For example, South African Airways Vacations will disclose personal information to those governmental bodies who have authority to obtain it, in order to comply with a warrant or subpoena issued by a court of competent jurisdiction, and to comply with record production requirements.
In the event of a sale of all or substantially all of the assets of South African Airways Vacations, South African Airways Vacations may transfer personal information in its control to a third party purchaser that agrees to use personal information for the same reasons identified in this Privacy Statement.
Additionally South African Airways Vacations may disclose your personal information:
- to anyone to whom we transfer or may transfer our rights and duties under our agreement with you;
- to customs and/or immigration departments or other regulatory authorities in your country of departure and/or destination in order to comply with the law in those countries;
- if we have a duty to do so or if the law allows us to do so;
- to our employees and agents to do any of the above on our behalf, now or in the future.
If you choose not to provide all the personal information we request, you will still be able to visit our website but you or your travel agency may be unable to access certain options or services.
We may also use the personal information we collect from you to inform you about new products and services we provide, and special offers of selected third parties. We will generally only do so if you have agreed to receive direct marketing communications when registering for this site. If you have agreed to receive direct marketing material, you can let us know at any time if you no longer wish to receive such material by sending an email to firstname.lastname@example.org
South African Airways Vacations will take appropriate steps to protect the personal information we collect from you. We have implemented technology and security features to safeguard the privacy of your personal information.
Access to your personal information
You generally have the right to see personal information we keep about you by contacting us by the means set out below and upon payment of a reasonable fee. We will, on request, provide you with access to the information we hold about you, unless there is an exception that applies under the implementing legislation in force. If we refuse to provide you with access to the information, we will explain why.
Keeping your personal information up-to-date
We take reasonable steps to ensure that your personal information is accurate, complete, and up-to-date whenever we collect or use it. If the personal information we hold about you is inaccurate, incomplete or out-of-date, please contact us and we will take reasonable steps to either correct this information, or if necessary, discuss alternative action with you.
Transfer of information overseas
We may transfer your personal information to people in foreign countries that do not have data protection laws or where your privacy and other rights will not be protected as extensively, for the purposes set out in this statement, for example:
- To data processors (including operators of global travel distribution systems); and airlines, hotels and other travel and freight service providers.
In most cases the transfer will be necessary for the performance of our agreement with you or for the implementation of pre-agreement measures taken in response to a request by you or for the performance of a contract with a third party which is concluded in your interests, where we are required to do so by law or at the request of a regulator. In all other cases we will take reasonable steps to ensure that the information we transfer will not be held, used or disclosed by a third party inconsistently with the data protection principles laid down in EU Directive 95/46 and/or the prevailing data protection legislation in the respective country.
Privacy and our website
The type of personal information we collect on our website depends on how you make use of the site. When you visit the site, your server address, domain name, the date and time of the visit and the pages viewed will be recorded.
Cookies and Remarketing
If you send us an email
If you send us an email containing personal information, we will take reasonable steps to ensure the confidentiality of that information. The content of emails is sometimes monitored by our host for maintenance and fault detection purposes. We may also monitor email for legal compliance purposes. Emails may also be sent to our contractors when they relate to product or service inquiries or complaints. They also treat the information confidentially, but do record it in our in-house database. Although we take steps to protect information sent by email, email is not a secure method of communication. If you are concerned about sending your personal information to us in this manner you may prefer to contact us by any of the other means set out below.
Third party websites
Our website may contain links to other websites. South African Airways Vacations is not responsible for the privacy practices of websites not operated by South African Airways or our affiliates. We encourage our users to read the privacy statements of each and every website that collects personal information. This privacy statement applies solely to information collected by our website.
Notification of changes to policy
Resolving your concerns
If you wish to gain access to your personal information, have a complaint about a breach of your privacy or you have any query on how your personal information is collected or used please forward your request, complaint or query to the address below. We will respond to your query or complaint as soon as possible.
Our Contact Details
South African Airways Vacations
3320 N. Campbell Ave, Suite #200
Tucson, AZ 85719
Tel: (855) 359-7228
Fax (520) 509-3710